Refund policy

Refunds 

All earrings are non refundable for hygiene reasons therefore we advise to take your time choosing what you would like to purchase.

You can always contact us for any questions at zo.jewelleryline@gmail.com or direct message us on Instagram! 

Damages and issues

Before posting, your order is always assessed and checked before sending out to you, please contact us immediately if you find that the item is damaged or if you receive the wrong item, so that we can evaluate the issue.

Exchanges 

An exchange of earrings can be processed on the grounds of a faulty pair purchased, the amount you previously paid for an order can be put towards something else of your choice.